Shipping policy

Shipping Policy

Last updated: 29 July 2026

Thank you for shopping with Zeppitron.

This Shipping Policy explains the delivery options, estimated delivery times and procedures that apply to orders placed through Zeppitron.store.

1. Shipping Options

Zeppitron offers the following shipping options:

Free Standard Shipping

Cost: Free
Estimated delivery time: 5–12 business days

Express Shipping

Cost: Paid
Estimated delivery time: 5–8 business days
The applicable Express Shipping charge will be displayed at checkout before payment is completed.

The available shipping options may depend on the delivery address, product availability and carrier coverage.

2. Business Days

Business days are Monday to Friday, excluding Australian public holidays and public holidays applicable at the dispatch or delivery location.

Saturdays, Sundays and public holidays are not normally counted as business days.

3. Order Processing

Orders must be processed before they are dispatched.

Processing includes:

confirming payment;
verifying the delivery information;
preparing and packing the products; and
transferring the parcel to the delivery carrier.

You will receive a dispatch confirmation email when your order has been sent.

The estimated delivery period begins after the order has been dispatched, unless a different timeframe is clearly stated during checkout.

4. Delivery Estimates

The delivery periods stated in this policy are estimates and are not guaranteed delivery dates unless Zeppitron expressly confirms a guaranteed date in writing.

The estimated delivery time may be affected by:

the delivery destination;
carrier capacity;
public holidays;
severe weather;
natural disasters;
transport interruptions;
customs or border processing, where applicable;
incorrect or incomplete delivery information;
periods of unusually high demand; or
other circumstances outside our reasonable control.

We will not knowingly advertise a delivery timeframe that we do not reasonably believe can be met.

Where we become aware of a significant delay, we will take reasonable steps to provide an update using the contact details associated with the order.

5. Order Tracking

Where tracking is available, the tracking details will be sent to the email address provided with the order after dispatch.

Tracking information may take some time to become active after the carrier receives the parcel.

Customers are responsible for regularly reviewing the tracking information and any delivery notifications issued by the carrier.

6. Delivery Address

Customers must provide a complete and accurate delivery address during checkout.

Before submitting an order, please confirm:

the recipient’s full name;
street number and street name;
apartment, unit or building number, where applicable;
suburb or city;
State or Territory;
postcode;
country; and
a valid telephone number and email address.

We will attempt to update the address where possible, but we cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

7. Incorrect or Incomplete Addresses

Where an order cannot be delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable:

redelivery charges;
address correction charges;
return-to-sender charges; or
additional shipping costs.

We will contact the customer where the parcel is returned to us.

Any additional charge will be communicated before the parcel is dispatched again.

This section does not apply where the address error was caused by Zeppitron or a service provider acting on our behalf.

8. Authority to Leave

Some carriers may offer an authority-to-leave or safe-place delivery option.

Where you authorise a parcel to be left unattended, the carrier may leave it at the nominated location without obtaining a signature.

Before selecting this option, ensure that the nominated location is secure and protected from weather.

An authority-to-leave instruction does not remove any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

9. Delivery Attempts and Collection Points

Where nobody is available to receive the parcel, the carrier may:

attempt delivery again;
leave a delivery notice;
transfer the parcel to a post office, parcel locker or collection point; or
return the parcel to the sender.

Customers are responsible for collecting parcels within the period specified by the carrier.

Identification may be required when collecting an order.

10. Unclaimed or Refused Parcels

Where a parcel is refused or not collected within the carrier’s collection period, it may be returned to Zeppitron.

We will contact the customer after the returned parcel has been received and assessed.

The customer may be responsible for reasonable return and redelivery charges where:

the correct product was sent;
the delivery address was accurate;
the carrier made a reasonable delivery attempt; and
the failure to receive or collect the parcel was not caused by Zeppitron.

Where a voluntary refund is approved for an unclaimed or refused parcel, reasonable delivery and return costs may be deducted from the refund where permitted by law.

11. Separate Parcels

Products included in the same order may be:

stored at different fulfilment locations;
processed separately; or
dispatched in separate parcels.

Where an order is divided into multiple parcels, the parcels may arrive on different days and may have separate tracking numbers.

Customers will not be charged an additional shipping fee solely because Zeppitron chooses to divide an order into multiple parcels.

12. Delayed Orders

Where your order has not arrived within the estimated delivery period, please:

review the tracking information;
confirm that the delivery address is correct;
check for a delivery notice;
contact anyone who may have accepted the parcel; and
contact us at contact@zeppitron.store.

Please include:

your full name;
order number;
delivery address; and
any relevant tracking information.

We will review the order and, where appropriate, contact the carrier to investigate.

We will not require a customer to wait indefinitely for an order that has not been supplied.

13. Lost Parcels

A parcel may be treated as lost where the carrier confirms that it cannot be located or where it has not been delivered within a reasonable period after investigation.

Where an order is confirmed as lost before delivery, Zeppitron will provide an appropriate remedy, which may include:

sending a replacement at no additional cost;
offering an equivalent product with the customer’s agreement; or
issuing a refund for the undelivered product and applicable shipping charges.

The appropriate remedy may depend on product availability and the circumstances of the delivery.

14. Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but you cannot locate it, please:

check the delivery address;
inspect entrances and safe locations around the property;
ask household members, neighbours, reception staff or building management;
review any delivery photographs or carrier notifications; and
contact us promptly.

We will assist with a reasonable investigation involving the delivery carrier.

A carrier’s tracking status will be considered as evidence of delivery but will not automatically determine the outcome of a dispute.

15. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

Where the parcel or product arrives damaged, contact us at contact@zeppitron.store and provide:

your order number;
a description of the damage;
photographs of the external packaging;
photographs of the shipping label;
photographs or videos of the damaged product; and
details of any missing items.

Keep the product and all original packaging until we complete our assessment or provide further instructions.

Faulty, damaged or incorrect products will be handled under our Return and Refund Policy and the Australian Consumer Law.

16. Missing or Incorrect Products

Where an order contains a missing or incorrect product, contact us as soon as reasonably possible.

Please provide:

your order number;
details of the missing or incorrect product;
photographs of the products received;
photographs of the parcel and shipping label; and
any other information reasonably required to assess the issue.

Where we confirm that an incorrect product was sent or a product was omitted, we will provide an appropriate remedy without charging the customer additional delivery costs.

17. Shipping Charges

Standard Shipping is provided free of charge for eligible orders.

Express Shipping is a paid option. The price will be displayed during checkout before the order is submitted.

Any shipping charge shown at checkout will form part of the total order price.

We will not add an undisclosed mandatory shipping charge after the customer has confirmed the order.

18. Shipping Charge Refunds

Where a customer returns an eligible product because of a voluntary change of mind, the original Express Shipping charge is generally not refundable unless Zeppitron agrees otherwise.

Where the entire order is not supplied, is confirmed as lost before delivery or must be refunded because of a failure for which Zeppitron is responsible, applicable shipping charges will be refunded where required by law.

Nothing in this section limits a right or remedy available under the Australian Consumer Law.

19. Delivery Restrictions

We may be unable to deliver certain products to:

PO boxes;
parcel lockers;
remote locations;
restricted areas;
addresses that cannot be verified; or
locations not serviced by our delivery carriers.

Any known restriction will be displayed at checkout where reasonably possible.

Where we cannot deliver to the address provided after accepting payment, we will contact the customer and offer an appropriate solution or refund.

20. International Dispatch and Customs

Some products may be dispatched from an international fulfilment location.

Where customs clearance, import duties, taxes or other border charges may apply, this information will be disclosed before purchase where required.

Customs authorities may inspect or delay a parcel. Zeppitron does not control customs processing times.

Nothing in this section permits Zeppitron to impose an undisclosed mandatory charge after purchase.

21. Fraud Prevention and Address Verification

For security and fraud-prevention purposes, we may reasonably verify:

payment information;
billing and delivery addresses;
customer identity; or
unusual order activity.

An order may be temporarily placed on hold while verification is completed.

Where additional information is required, we will contact the customer using the details provided with the order.

We will handle personal information in accordance with our Privacy Policy and applicable Australian privacy legislation.

22. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Where Zeppitron fails to supply an order within an agreed or reasonable period, the customer may have rights or remedies under applicable law and the terms of the purchase.