Contact information
Contact Information
Last updated: 29 July 2026
Welcome to Zeppitron. Our customer support team is available to assist you with questions about our products, orders, payments, shipping, deliveries, returns and refunds.
Customer Support
Business name: Zeppitron
Website: Zeppitron.store
Email: contact@zeppitron.store
How to Contact Us
The best way to contact Zeppitron is by email:
When contacting us about an existing order, please include:
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your full name;
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your order number;
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the email address used to place the order;
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a clear description of your enquiry; and
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any relevant photographs, videos or supporting documents.
Providing complete information will help us review your enquiry efficiently.
Customer Support Hours
Customer enquiries are reviewed from Monday to Friday, excluding Australian public holidays.
We aim to respond within 1–3 business days. Response times may be longer during public holidays, major promotions or periods of unusually high demand.
Please avoid sending multiple emails about the same enquiry, as this may delay our response.
Order Changes and Cancellations
To request an order change or cancellation, contact us as soon as possible at:
Please include your order number and the requested change.
We will make reasonable efforts to process your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.
Shipping and Delivery Enquiries
For questions about tracking, delivery delays, missing parcels or damaged deliveries, include:
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your order number;
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your full delivery address;
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the tracking number, where available;
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a description of the issue; and
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photographs of the parcel, shipping label or damaged product, where applicable.
Shipping enquiries will be handled in accordance with our Shipping Policy and applicable Australian consumer law.
Returns and Refunds
Before returning a product, contact:
Do not send a return without first receiving return instructions from our customer support team.
Return, exchange, repair and refund requests will be handled in accordance with our Return and Refund Policy and the Australian Consumer Law.
Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Faulty, Damaged or Incorrect Products
Where you receive a faulty, damaged or incorrect product, please contact us and provide:
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your order number;
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a description of the problem;
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clear photographs or videos of the product;
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photographs of the packaging and shipping label; and
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details of the remedy you are requesting.
We may request reasonable additional information or ask that the product be returned for assessment.
Complaints
To submit a complaint, email:
Please use “Formal Complaint” in the email subject line and include:
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your full name;
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your order number, where applicable;
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a detailed explanation of the complaint;
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your preferred resolution; and
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any relevant supporting evidence.
We will review complaints fairly and attempt to provide a response within a reasonable period.
Where a consumer dispute cannot be resolved directly, you may contact the consumer affairs or fair trading authority in your Australian State or Territory.
Privacy Enquiries
For questions about how we collect, use, store or disclose personal information, contact:
Please use “Privacy Enquiry” in the email subject line.
Privacy enquiries and complaints will be handled in accordance with our Privacy Policy and applicable Australian privacy legislation.
Fraud and Security Reports
Where you believe that someone has used your personal or payment information without permission, contact us immediately at:
Please do not send passwords, complete payment card numbers or other highly sensitive financial information by email.
Important Information
Zeppitron will never ask you to provide your account password or complete payment card details by email.
Please ensure that you are communicating through our official website and email address:
Website: Zeppitron.store
Email: contact@zeppitron.store
Business Details
Trading name: Zeppitron
Website: Zeppitron.store
Customer support email: contact@zeppitron.store
Additional registered business details, including the legal entity name, business address, telephone number and ABN or other applicable registration number, will be displayed here when available.